Shipping & Returns

New customer?
Click on the Log In link at the top of this page. Fill out the form to create an account. You will need to create an account in order to make a purchase.

How can I pay for my order?
We accept Visa, MasterCard, American Express and Discover through PayPal, as well as Personal Checks & Money Orders. Orders paid for with personal checks will be held until check clears. There is a $35.00 Fee for returned checks.

If you are sending a Check or Money Order, please make it payable to: Ann Lepley.

Send Checks & Money Orders to:
Ann Lepley
259 Elmcrest Ave
Lakewood, NY 14750

How can I contact you?
You can email us at:
mlepley@stny.rr.com
Or Phone: 716-763-5010

Returns
If we have made a mistake or an item is defective and you wish to return it, email us or call 716-763-5010. You must have a RMA number (return material authorization) before sending any item back to us. (RMA #'s are good for 10 days from issuance.) Please furnish the packing slip, invoice number and date. Returns that are not due to our error will be refused.

All returns must be shipped back in original packaging. We suggest using USPS Priority Mail or other traceable methods of insured shipping for your protection. You must inform us about defects, shortages, and exceptions within 5 days of receipt of order or order is considered complete. There are no returns after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable. Orders shipped without a RMA number will be refused and shipped back to you.

After a return has been received, it will take 1-2 weeks to process. Paypal refunds will be sent to the account which sent initial payment. If you paid by check or money order, a refund check will be mailed to you.

If you have any questions reguarding returns, please contact us immediately for proper instruction. Failure to adhere to these rules may delay your refund.